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Abstract
Project Summary
TERREGOV addresses the issue of interoperability of eGovernment services for local and regional governments. The Project integrates the dimensions of technological R&D, pilot applications involvement and socio-economic research in order to offer a European reference for the deployment of interoperable eGovernment services in local governments.
Problem
To implement the eGovernment agenda set up at political level all over Europe, local governments face a challenge in redesigning their business processes in order to :
- implement government processes that invoke services (eProcedures, access to existing legacy information systems and databases) from multiple administrations;
- make these government processes available to other administrations as eGovernment services;
- support civil servants involved in such eGovernment processes in getting a clear knowledge of the processes and of the services in order to act as a knowledgeable front-end to citizens (providing advices, identifying the most adequate services, launching the processes for specific citizen cases).
Aim
Taking the view that government services are offered by a number of administrations interacting one with each other and that local administrations often act as a front office to the Citizen, the Project's goal is to make it possible for local, intermediate (municipality groupings, districts, ...) and regional administrations, called hereinafter local governments, to deliver online a large variety of services in a straightforward and transparent manner regardless of the administration(s) actually involved in providing those services.
Technical Approach
From a technological perspective, TERREGOV focuses on the needs for flexible and interoperable tools to support the change towards eGovernment services, in emerging eGovernment interoperability frameworks. It unfolds in 3 technological R&D Streams :
- Web Services and eGovernment Processes to combine flexible eGovernment interoperable services in end-to-end process workflows.
- Semantic enrichment eGovernment Services to enable Web Services to discover each other on a semantic basis.
- Support to Civil Servants to enable civil servants to focus on the added value of the service delivered to Citizens - increasingly acting as advisers.
Most developments will have been performed in an Open Source model to foster their dissemination.
User Drive will be provided through Pilot Activities conducted in 4 European countries from the very beginning of the Project. Pilots will address Social Care as a common application area and will conduct a series of experiments, trials and finally take-up between 2005 and 2007.
Complementing the technology and user drives, Socio-economic Research will be the 3rd foot of the Project to address the impact of interoperable eGovernment technologies on Human Resource, Policy and Business Management in local governments, together with business modelling.
Finally an "Observatory on Interoperable eGovernment Services" will be set up to leverage on the 3 project feet (technological R&D, pilot applications, socio-economic research) and to serve as the reference for anybody interested in the deployment of interoperable eGovernment services in Local Governments. This Observatory will thus aim at ensuring wide visibility, critical mass and impact beyond the consortium.
